The Chilli Factory - Setting the World on Fire!
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Customer FeedbackWe value your feedback, tell us what you think here
Iain - 06 Nov 2014Hello, Gods of Chilli. Thanks for the sauce.
A tip for your faithful flock and possibly a new product line??? When my Fiery Frill Neck Hiss bottle reaches its sad end, I add about 25mm (height) of Worcestershire Sauce to make a fire cracker of a sauce to eat with just about anything.
Julie - 16 Sep 2014Hi Connie,
I received my order today. Thankyou for the super fast, hassle free delivery.
Can't wait to see my brother's face when he tries the Scorpion Strike Stupidly Hot BBQ Sauce.
Every sauce I buy for him is never hot enough, I'm thinking he may have just met his match this time lol.
Darren - 19 Nov 2014Thanks Connie.
My three sauces arrived not even 24 hours after I ordered online.
Thankyou very much,
Anthony Jost - 12 Jul 2015Years ago I was given some Devils Delirium talk about hot and I thought I could handle hot chilli's well it was so good I'm fronting up again
Scott - 18 Jul 2014Thanks Connie!
I look forward to another batch of excellent seeds, I have been very happy with the previous orders and cannot wait for the new season ahead! I will be sending you some pics on your FB page in due course. Kind regards,
XRumerTest - 22 Apr 2017Hello. And Bye.Simon Hempel - 22 Sep 2015Hi guys. The dude you had working at this years royal Adelaide show did an awesome job.
Mick & Robyn Shillabeer Alice Spring - 30 Oct 2014Just an update on the chilli seeds second attempt THEY ARE ALIVE
As you might remember I stuffed up the first lot of seeds I put down.
I think I cooked them seeing as the soil temp a few times went over 50 degrees. I tried again. This time I didn’t put the seed trays on top of the heat mat I put some thin foam stuff between them & secondly I don’t know why I didn’t think of this before but I put the heat mat & seed trays in an old snake cage I had.
I just swapped the red heat lights for a white grow light & the cage is also thermostatically controlled! So I set it at about 29 degrees Celsius & bingo so far out of the 64 seeds I put down 47 have sprouted & it has only been 8 days. That’s 73.4% & every time I mist them with water (3 times a day) a couple more have popped up!! The real hot ones seem to be the ones taking longer to germinate. The reapers, bhuts, habaneros & brain killers. The others have nearly 100% sproutage/germination.
SAM FREEMAN - 10 Jul 2014Hi guys.
Super-fast service and freight to New Zealand. Your website is a pleasure to use and made ordering a cinch. I REALLY appreciated the extra seeds you included. Items were well packaged and labelled - very professional.
Thank you so much!
Denis Fish - 01 May 2015Hey Alex / Connie, thanks for the very prompt processing of my order
But you’ve created a problem`??
Why ???? I’m totally hooked, yes I know sad that this comment comes from someone named Fish
Yep, totally hooked, been doing chilli sauces, pastes, fresh chopped, etc since my Mum introduced us to chilli when I was in my early teens.... just gotta have it!
Friends & family know of my affliction and give me b’day & xmas gifts of hot chilli ... nice but rarely hit the mark
My problem, you’ve topped the tops, sadly other chilli sauces just don’t come close, as you know when you up the ante and then go back to the old sauces they never satisfy.... I’m hooked, totally hooked
See you on the next order
More power to your cooks
Stay well, stay safe & dry.... we’re coping a good dose of rain up here but not the strong winds they predicted.... and more bad weather predicted for tomorrow..... But can’t complain, nothing like the storm that you guys endured 2 weeks ago
Martin M - 06 Apr 2015I tried the reaper paste at the Easter show. Now let me tell you I can eat hot. I've tried all of your other pastes and loved them. The hotter the better. For the first time ever I ate something that was too hot.
It was fine at first. Then after a couple of minutes the burning started. This stuff was burning my tongue, then my throat and down to my stomach. I had to jump the queue at the ice cream stand across from yours to cool it down.
So awesome guys. Keep up the good work.
Dave - 10 Dec 2015Thanks again to All at the Chilli Factory. You guys know how to Spice up our lives with the Best Chilli Products & Best Service in Australia...
Merry Christmas & may 2016 be Even Hotter than ever for you. :)
Duane - 22 Sep 2016Just wanted to send my thanks.
Your hot sweet chilli sauce is the BEST sauce we have ever had.
I just ordered more cause I don't want to run out.
Thank you guys SO much! What an awesome product, beautiful flavour.
I got it from a butcher in Sydney while down on holiday and now I cant do without it!
Mick & Robyn Shillabeer Alice Spring - 28 Oct 2014Hi Guys
Seeds arrived speedily, all good and great advice & service.
Your seeds will grow if you follow their very helpful hints & techniques!! Mine did....
I have bought seeds off of ebay & they didn't even look like growing
THANKYOU GREATLY ALEX
Brendan Jenkins - 27 Nov 2014I bought a jar of Reaper Paste last week.. Very nice...Not as hot as I was expecting though.!!!....Can't wait for a hybrid chilli of 5 million +... Seriously though, it is a very nice sauce/paste...
I don't like the sauces that have capsaicin extract in them as they tend to taste quite bitter....
A very nice sauce with a reasonably hot kick to it....Well done...
Ali Harwood - 08 Oct 2014
I received my order today, l'm really stoked with how fast the ordering and delivery process was. Loved the hand written note inside too - really nice customer service.
Looking forward to future purchases!
Dave - 22 May 2015To all at the Chilli Factory. Once again the Chilli Factory have excelled as this is the Best place in OZ to get your Hot N Spicy supplies...... Love it. :o)
Melly - 07 Aug 2014Hi,
just wanted to thank you, I have been ordering your chilli sauce products for my husband for last couple of years and on Tuesday night I ordered to surprise him with the new reaper paste (and added couple extras just cause....well buying flowers for being an amazing husband isn't as cool as his fav chilli sauces) it arrived today and surprised him tonight and he is over the moon.
Thank you for your awesome products, easy ordering and fast delivery
and making this woman's husband smile from ear to ear
Jonni - 08 Oct 2014Hi,
Thank you sooooooo much!! I picked up the sauce today.
Appreciate your kindness!!!! You guys are the best!!
matthew - 05 Oct 2016I am very impressed with the varity of chilli seeds that you have and I orderd some Carolina Reaper seeds and I am waiting to see then germinate
Gary Morgan - 03 Jun 2014Hi,
We bought 2 jars of Turbo Supercharge xmas of 2013 from a stall at The Rocks in Sydney. We brought it back to Wales 9 UK ) and have used it in every BBQ we have had !!
All our friends love the ZING it adds to our food !!! absolutely the BEST !!!!! this is my first visit to the web site and I am about to order a lot for myself and our friends,
many thanks to you all !!!
Graig - 28 Nov 2014Thursday 3.18pm. Place order.
3.33pm send email to inquire how long delivery will take.
3.46pm Receive reply from Connie to say my order has been packed and I should have it delivered to my home in Melbourne on Monday.I'm somewhat dubious!
Friday 9.25am. Courier knocks on my door and delivers my order!!!!! I'm stunned!!!!
Time elapsed from online order placement to The Chili Factory north of Sydney to delivery to my home in south east Melbourne.
18hrs & 7mins. Now that's HOT!!!!!!
Neville and Clare - 18 May 2015Hi Alex,
Our order arrived very promptly this morning. Wow, I am always so impressed with the speed of delivery.
Thank you very much. I am really looking forward to giving the spice mix a try.
Scott - 28 Jun 2015I ordered a 2 litre Reaper Chillies. Its just as hot/good as the small containers and the value is amazing!
Promt delivery as well.
I m glad Australia has one of the top chilli producers in the world!
Alex Bates - 09 Oct 2014Thank you so much for your advice and help I did cut back however don’t
think I cut back enough, being first time was scared if I cut back to much
the plant would die.
Once again thank you for such a quick and helpful response been watching your YouTube videos and I want to say keep up the amazing work your efforts and product doesn't go unnoticed
HI Alex, you most likely didn't cut back the plants over winter and you
have winter fruit on the plants. The plant looks very healthy and Marcel
reckons that if you pick the fruit now you will good-sized fruit in
Connie de Wit
The Chilli Factory
Hey chilli factory
I was wondering if you could help resolve a current issue I'm having
with my Trinidad 7 pot chillies I started growing end of last season this
is the first season I will have fruits how ever the fruits on my plant
don't seem to be growing to size am I doing something wrong or is this how
they start out?
I have been fertilising and using feed for them but doesn't seem to have help was wondering if you had any Advice to save my beloved chillies? I have attached photos so hope can help identify the problem thanks a million.