The Chilli Factory - Setting the World on Fire!
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Customer FeedbackWe value your feedback, tell us what you think, leave your feedback here
Kyle - 23 Jun 2017The Reaper paste is the best!!! It has that kick for hot lovers that just want more, the taste is actually not bad.
You will feel it if you have large doses of it. You will be dragon, you will be the rocket and you will even believe when you urinate you could melt a hole in the very ice depths of Antarctica.
Cannot get enough of this paste if you are looking for hot goodness and wish to go higher i would recommend to start with this first.
James - 08 Jul 2019Hi Connie and Alex
Always there is a sale after I order !!!! :) I wanted to say it's incredible the service I get from you over the years. I order.. And it arrives and I get to kill my friends and family with your chili products.
I get around 80% strike on the seeds I order from you after watching your guides. It would be higher because your guides are great... I am just not a good gardener :)
Currently I am using your rubs in the beef jerky I make.. Let me tell you... some beef jerky veterans can't figure out my secret ingredients. I'm curing for 2 days with celery salt, beetroot powder and the Jamaican Salt. Makes for an amazing jerky after drying. I hope one day you will make a reaper based rub.
Short story is, it's rare to get the quality and service I do from your company. Please do not change anything. I keep telling as many people as I can to visit your website when they ask me how I make the things I make.
Kind Regards, = James
Hahaha! Classic good on ya! You are their Best friend forever hey?! Just so you know that is actually really well done! A lot of customers do not read or do all wrong! Even with instructions and then they try to blame our seeds.... ;=))
Yeah those rubs Marcel my brother did a damn good job in regards to the flavour yummy so strong you only need a bit.... We like our quality Thanks James really honest good feedback
The Chilli Factory
William Rollinson - 07 Jun 2018Thank you for my order.
I opened it upon arrival, sampled it, went back for more.
I consumed two litres of water, then back for more. In a word, YUMMY. THANK YOU.
Jacob - 11 Aug 2017Must say very fast service with delivery ordered my first lot of seeds Wednesday night received them Friday morning 10/10 for service.
Peter - 26 Aug 2017Hi Guys
I reckon you have the fastest delivery times in OZ! I live in mid west regional WA, my order shipped on the 23rd and I received it on the 25th...right across the other side of OZ!!
Keep up the great service and your chilli's are the best!!
Belynda - 02 Jun 2017I love the Chilli sauces...I always buy mine by the 2lt...Outback Storm is my favourite
Alan Burns - 24 Dec 2017Hi,
Brought some Numbat Nibble at Lobethal last night. It is amazing stuff. Tried the other chilli sauces.
Will definately keep buying your products.
Ralph van Vuuren - 18 Nov 2016Mind. Blown. What amazing service!!! Ordered delivered to Sydney next day, perfect and on time. As for the quality of sauces and Reaper Paste, simply SUPERB! Thanks guys, you are the BEST!
Stuart - 18 Jun 2018Just wanted to say a big THANK YOU!
Not only do you do the best sauces and spices in Australia, but your delivery time is unreal!
I ordered yesterday and it was here this afternoon in country Victoria!
Seriously the best!
Darien - 07 Sep 2017Hi Chilli Factory!
Another winner from you guys, overnight delivery to Melbourne, everything very securely packed and a lovely handwritten note from Connie as always!
Look forward to seeing how I go with the seeds, will be following your instructions closely.
scott - 26 Aug 2017Excellent delivery 2days door to door interstate can't wait to plant the seeds😄
Craig - 06 Dec 2017Hi Team,
Tried the Fiery Frillneck Hiss and loved it! It is the perfect smokey chilli sauce.
2 years ago I received a gift pack of seeds with my order (I chose the Aji Pineapple Chilli; I like the unique chills).
I have kept them refrigerated for two years and just had 26 of 27 seeds germinate.
I can't rate your products highly enough and recommend them to everyone.
Thanks team. Keep up the good work!
Richard Crouch - 08 Dec 2016Hi guys
Great products, great website and great service.
What more could you ask for THANKS!
Just had to tell you how much my mate and I enjoyed your Reaper Paste, It’s more than just the heat, which my friend describes as being ALIVE in your mouth (and I have to agree with him)
It’s packed full of intense chilli flavour too, so many other products are just about the heat, (Though none of them can hold a candle to this paste).
My mate loved it so much I had to leave him half the jar so I’ve just ordered two more. Great work guys keep it up and thanks again!!!.
Richard Kapunda S.A
Paul - 14 Jul 2017Hi Connie.
Just letting you know the products arrived this morning, I have to say that is almost the quickest thing we’ve ever had delivered to our office. Incredible, I wish our suppliers of I.T. products would learn a thing or two!
Thank you guys once again!
Tony Inggs - 01 Aug 2017Once again on the ball guys. Chilli ordered Sunday night and product in my hands Tuesday Morning 10 am. Go to love it. Thank you guys
Ian Allan - 10 Apr 2017just bought half doz jars of outback storm. Ate half a jar at lunchtime. Should have bought more !! great stuff
Mark - 07 Jun 2018I am a longtime customer and superfan of thechillifactory.
My current favourite is the Vindaloo Curry mix which I have used to make some nice spicy beef jerky.
Until TCF brings out a range of jerky seasonings this one will do me just fine - thanks Marcel and team, you guys are the best!!
Gary - 23 Mar 2018Where do I start.... i've been buying their products for well over a decade maybe 2 even!
Clean too if old fashioned fun to be had consuming their products.
I enjoyed scorpion strike but found it pretty tame for my taste.
The reaper hits the spot mixed in falafels, I called them fireball falafels.
South Americans can't handle the after burn.. lol I lived on then for months
Got A dozen shared knowing a friend said he could handle them..he couldn't, but his virus went away....
highly recommended in your falafel mix for that oh so warm feeling..
Mark Zimmerman - 13 Dec 2016Customer service is great. Delivery was next day which is perfect. And the sauces are fantastic. Well done Chilli factory. 2 thumbs up!!
Gary - 10 Dec 2018Thank you for the great service wish there more companys in Aus with service as good. Ordered 7th pm delivered 10th early am
John Fiddes - 23 Feb 2019we have had such fun with your scorpion sauce. My grandson was burning. thanks
David Murray - 15 Apr 2019Tried your Chilli products at the Royal Easter show and bought the Reaper paste. I made Roulette BBQ chicken wings for my wife and I. One wing had the Reaper sauce the rest had a 8/10 sauce. She lost I got the Hot one,or did she win! She got some on her last wing,smiled and nodded at me.
Matt Langan - 17 Apr 2019Jesus H Christ just tried that Jolokia Paste Aka Devils Delirium for the first time , one flat teaspoon does a whole family curry , super hot & super delicious love it , not for the faint hearted cheers guys