The Chilli Factory - Setting the World on Fire!
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Customer FeedbackWe value your feedback, tell us what you think here
Melly - 07 Aug 2014Hi,
just wanted to thank you, I have been ordering your chilli sauce products for my husband for last couple of years and on Tuesday night I ordered to surprise him with the new reaper paste (and added couple extras just cause....well buying flowers for being an amazing husband isn't as cool as his fav chilli sauces) it arrived today and surprised him tonight and he is over the moon.
Thank you for your awesome products, easy ordering and fast delivery
and making this woman's husband smile from ear to ear
Kim Williamson - 03 Nov 2015Got some reaper paste at the Ekka earlier this year and have shared with some mates. I am now their official portal for your products. The guys love the Reaper. I can't divulge their party tricks but the photos are scary. Looking forward todays order arriving the lads are at me every time at golf. Thankfully this time I can deliver. Thanks again :)
Hi Alex,how awesome are guys. My order has arrived intact (mainly because of the obvious extra care in packaging) and so fast.I’m not on facebook but might be able to get some pics to you.Please thank Connie also.Regards,Sam - 07 May 2014Just received my shipment within 3 working days of placing the order.
I especially liked the handwritten note thanking me and reminding me to go to the website for tips on planting.
Keep up the great work Chilli Factory!
Martin M - 06 Apr 2015I tried the reaper paste at the Easter show. Now let me tell you I can eat hot. I've tried all of your other pastes and loved them. The hotter the better. For the first time ever I ate something that was too hot.
It was fine at first. Then after a couple of minutes the burning started. This stuff was burning my tongue, then my throat and down to my stomach. I had to jump the queue at the ice cream stand across from yours to cool it down.
So awesome guys. Keep up the good work.
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My Carolina Reaper Paste and seeds arrived today. Left in the exact location I asked the package to be left.
The paste is awesome! Very tasty and deliciously HOT!:-)
Just thought some positive feedback was in order!
Brendan Jenkins - 27 Nov 2014I bought a jar of Reaper Paste last week.. Very nice...Not as hot as I was expecting though.!!!....Can't wait for a hybrid chilli of 5 million +... Seriously though, it is a very nice sauce/paste...
I don't like the sauces that have capsaicin extract in them as they tend to taste quite bitter....
A very nice sauce with a reasonably hot kick to it....Well done...
matthew - 05 Oct 2016I am very impressed with the varity of chilli seeds that you have and I orderd some Carolina Reaper seeds and I am waiting to see then germinate
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Dave - 22 May 2015To all at the Chilli Factory. Once again the Chilli Factory have excelled as this is the Best place in OZ to get your Hot N Spicy supplies...... Love it. :o)
Alex Bates - 09 Oct 2014Thank you so much for your advice and help I did cut back however don’t
think I cut back enough, being first time was scared if I cut back to much
the plant would die.
Once again thank you for such a quick and helpful response been watching your YouTube videos and I want to say keep up the amazing work your efforts and product doesn't go unnoticed
HI Alex, you most likely didn't cut back the plants over winter and you
have winter fruit on the plants. The plant looks very healthy and Marcel
reckons that if you pick the fruit now you will good-sized fruit in
Connie de Wit
The Chilli Factory
Hey chilli factory
I was wondering if you could help resolve a current issue I'm having
with my Trinidad 7 pot chillies I started growing end of last season this
is the first season I will have fruits how ever the fruits on my plant
don't seem to be growing to size am I doing something wrong or is this how
they start out?
I have been fertilising and using feed for them but doesn't seem to have help was wondering if you had any Advice to save my beloved chillies? I have attached photos so hope can help identify the problem thanks a million.
Neill - 23 Jan 2015I just wanted to say thanks guys as your service is always super fast and the seeds I have bought from you are great. Love that HEAT,
David Pickford - 19 Nov 2015Have tried nearly all the range from the Echidna to the Reaper and they are exactly as promised. In fact that good we now sell your products.
I have even introduced the Reaper and Devils to my wife's family in Indonesia and even some of them thought "OMG you've got to be kidding, that's HOT".
Showed them not to laugh at me when l tried some of their food a few years ago and cried and sweated from the burn.
Gary Thompson - 04 Dec 2015Delivery time was amazing 15hrs from order to delivery
Matthew Richardson - 02 Mar 2015Incredible service and extremely fast delivery. In depth information was also given to help me grow the best Chilli's possible. Thank you very much. Will certainly be ordering again soon.
Julie - 16 Sep 2014Hi Connie,
I received my order today. Thankyou for the super fast, hassle free delivery.
Can't wait to see my brother's face when he tries the Scorpion Strike Stupidly Hot BBQ Sauce.
Every sauce I buy for him is never hot enough, I'm thinking he may have just met his match this time lol.
Denis Fish - 01 May 2015Hey Alex / Connie, thanks for the very prompt processing of my order
But you’ve created a problem`??
Why ???? I’m totally hooked, yes I know sad that this comment comes from someone named Fish
Yep, totally hooked, been doing chilli sauces, pastes, fresh chopped, etc since my Mum introduced us to chilli when I was in my early teens.... just gotta have it!
Friends & family know of my affliction and give me b’day & xmas gifts of hot chilli ... nice but rarely hit the mark
My problem, you’ve topped the tops, sadly other chilli sauces just don’t come close, as you know when you up the ante and then go back to the old sauces they never satisfy.... I’m hooked, totally hooked
See you on the next order
More power to your cooks
Stay well, stay safe & dry.... we’re coping a good dose of rain up here but not the strong winds they predicted.... and more bad weather predicted for tomorrow..... But can’t complain, nothing like the storm that you guys endured 2 weeks ago
Glynda - 09 Nov 2015I have been using the Carolina Reaper paste in curries and its the very best. Not for the faint hearted.
Noel Somerfield - 26 Oct 2015Awesome product guys, if the minister allows it, I will be making many more purchases in the not so distant future.
Rob Moore - 27 Feb 2017Great chillies......at least for the birdseye.... As well as the birdseye, I ordered the peter and the reaper seeds....I've not seen anything from the reaper plants, and the Peter chilli bears NO RESEMLBANCE to what it should be.... I have photos of my crop, and am anxious to send them to you so that I know what it is I am growing... Please advise how I can send the photos to you for perusal Regards, Rob MooreLuke Halls - 19 Aug 2016The customer service of Connie and Co is amazing!!! I was having problems growing my seeds and they went above and beyond to help me. If you stick to their intructions you will get 80%+ germination rate, I did!!! loving watching my babies grow :) Thanks again, I will be back for sure, Luke :)
SAM FREEMAN - 10 Jul 2014Hi guys.
Super-fast service and freight to New Zealand. Your website is a pleasure to use and made ordering a cinch. I REALLY appreciated the extra seeds you included. Items were well packaged and labelled - very professional.
Thank you so much!
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